Sample Compliance

Sample Accountability Services

Sample accountability/sample reconciliation

Our technologists wrote some of the systems still in use out in the industry today – true story.   We have been building and refining sample compliance software across organizations for a while, and are still tinkering with the one we think is the best, LinkedRx.   But, we’re not only about the technology. 

Our people are sample compliance specialists who work with client salesforces to avoid reportable incidents and to coordinate sample management activities in the field. Our analysts have access to timely and accurate transactional data from across the partner landscape that allows them to identify areas of potential concern, initiate mitigations steps, process reconciliations, manage variances, and provide PDMA compliant reports – on time.  Once again, (did we mention technology?) LinkedRx supports our team with a robust case management engine at its core, identifying priorities, flagging suspicious transactions, and ensuring timely follow up.

Our customer engagement model put the sales representative front and center, prioritizes their time, and aims to resolve all open issues in one contact.

Reasons to work with us

·        Sales representative is front and center

·        Industry-specific engagement model

·        Proactive monitoring baked into the solution

·        Tons of experience developing and enhancing purpose-built sampling software

·        Intuitive and real time dashboard

·        Trend reporting

Other Hand Carry Service 

Sale Representative Helpdesk Support

With the help of our friends at RxS Engage, our healthcare-dedicated contact center team, we offer several salesforce support programs, designed to improve the efficiency of reps in the field and provide access for your customers while territories are uncovered. 

·        Office profiling (pre-launch or for new territories)

·        Lead generation and appointment setting

·        Help desk support

·        Sample status support

·        CRM assistance

·        Vacant territory coverage (customer service support for valuable customers in open territories)

Signature Verification

Integrated HCP Validation, HCP Signature Audits, SDF Management as well as Random and For-Cause Audits.

The RxS Signature Audit module of LinkedRx is a full life-cycle signature auditing program supporting both Hand Carry and DTP activity. The RxS Physician Signature Validation process (RPSV) is a comprehensive service that provides signature audits to HCPs via an automated fax or mail process.  Our solution provides a robust set of business rules, reporting, and analytic tools to support signature audits or order verifications.  Questionable and/or negative responses are reported by RxS Sample Management to our clients with copies of all relevant documents forwarded for follow-up and/or disciplinary action within 1 business day.

Field Audits and Closeouts

The client support team at RxS takes accountability for managing all sample management activities in the field including, annual inventory audits (scheduling, reconciliation, research, and reporting), close out management (samples, & hardware) and for-cause audits.

PDMA Compliance

Regulatory compliance is critical to your organizations success, and is our highest priority.  RxS is a sponsor of the compliance-focused Sharing Alliance.  With connections like that, you know that RxS is current on all compliance related topics. Rolled under our compliance services, we manage sample reporting, escalations and mitigations, signature audits, transfers and returns, lost in transit, investigations, and PDMA Compliance Training

LinkedRx is sample management tech that seamlessly connects hand carry and direct-to-practitioner channels, allowing brands to effectively introduce, distribute, and monitor their samples. This holistic approach provides insight and analytic capabilities to support decision-making.

• Robust case management capabilities

• PDMA Compliance and Sample Accountability/Reconciliation Management

• Configurable and Customizable Solutions by Client

• Manages Sample Movement Irrespective of Channel

• Centralized PDMA/Client/Industry business rules engine

• Channel Activity Repository

• Reporting/Analytics

Healtchare Provider Engagement

DTP Sample Program Management

Sample management programs have a lot of moving pieces.  Our systems and processes were built to make HCP sampling easier for everyone.  Client home office teams have easy to read reports and dashboards to support decision making, our own employees have built in case-management to ensure they don’t miss a commitment, and HCPs have intuitive tools to help them access your brand.  Our job is to remove the complexity and administrative burden of managing multi-channel sampling activities so our clients to focus on their core competencies.

LinkedRx provides complete & centralized solutions for sample management, links all channels from sales and marketing representatives to warehouse and medical practitioners.  It provides transparency by capturing and consolidating transactions from every part of the sampling value chain:

• Order management – Inbound order receipt and validation (SFA/Paper/Portal), data entry, business rule application, exception management, and document error mitigation.

• Compliance – Acknowledgement of Content (AOC)/Acknowledgement of Delivery (AOD) follow up, audit management, and in-transit/lost in transit investigations.

• Exception Management and Oversight - order Life cycle status reporting and exception management, and shipment pending/shipment status.

• Program Status Reporting - program success metrics (TRx, Sales Goals), order performance cycle, AOD/AOC management.

Inside Sales/TeleSampling

Inside Sales Solutions for Healthcare

The RxS Engage inside sales model establishes and enhances healthcare brand messaging while respecting the healthcare provider’s time.  TeleTargetRx, our multi-channel inside sales engine, is purpose-built for healthcare.  It is integrated with customer preferencing and campaign status data, enabling informed conversations that add value for HCPs and drive sales.  Interactive dashboards provide insights into contact center activity and campaign objectives.  Our systems and processes are flexible, and we can make campaign adjustments within 24 hours. 

Our programs enhance brand connections with HCPs in white or gray spaces, and in geographically remote or hard/no see offices.  We offer specialty coverage with experienced agents who know how to speak with physicians, mid-level providers, nurses, hospitals, pharmacists, and veterinarians. 

• NP/PA Detailing

• Field Sales Support

• Specialty Detailing

• Veterinarian Detailing

Telesampling services for Physician Offices, Dental Practices, Hospitals, and Veterinarians

The RxS Engage telesampling model is built around the Healthcare Provider, not the call center supervisor.  Program reporting and interactive dashboards focus on lift and reach, not the number of calls dialed.  Because RxS has been an innovator in the product sampling space with systems and processes dedicated to healthcare, clients and inside sales reps are empowered with program insights and proactive solutions.  We combine learnings from sampling and contact history for behavioral insights.

• Agents see the totality of the relationship from SRF to AOC, all order info in one place

• Relationship Dashboards/not spreadsheets provide access to all levels of transactions – program, agent, HCP

• Digital SRF generation platform

• Integrated with direct to practitioner (DTP) sampling & literature fulfillment

• Uniquely able to offer back-end processing of AOCs ensuring product sample fulfillment

• Vitamin and medication awareness and sampling

eSampling Portals

SampleCentral is our next-generation portal, developed by UX Experts to provide an intuitive amazon-like “shopping” experience.  Protected by role-based login and robust security, SampleCentral engages customers with specialized messaging, a centralized dashboard, and allocation & eAOC management.  It is adaptive for easy use on tablet, phone, or desktop, and was designed to be customized to support brand identity. 

Sample Central is part of our integrated software suite and contributes data to LinkedRx for insights. A Personalized eSampling Portal Solution, Simplified for HCP’s.  The Home Page is customized to suit your company's specific needs:

•  Website

• Background

• Images/Brand Style

• Messaging on each page

SampleCentral Features:

• Centralized Dashboard

• Platform Independent, adaptive design

• Allocation & eAOC Management

• Role-Based Login

Our portal has passed independent international security standards audit – we have documented global cyber security to protect your company and data.

21 CFR Part 11 Compliant Infrastructure

SampleCentral is developed, configured and hosted as per PDMA and 21 CFR Part 11and fully validated with current release documentation.

RxS system development follows SOPs, change control, documented SDLC, backup / recovery, disaster recovery, system administration with 3 levels of security and audit trails.

Analytic & Decision Support

ClientConnect, our multi-channel reporting and analytics solution provides insights into all customer-related activity from contact center, to warehouse, to customer, including:

• Field sales representatives

• Contact center/Inside Sales

• Third party logistics

• Faxes

• E-Portals

• Direct Mail

• Emails 

• Prescriptions

• Sales data