RxS Engage – Tools for Inside Sales
Inside Sales Solutions for Healthcare
The RxS Engage inside sales model establishes and enhances healthcare brand messaging while respecting the healthcare provider’s time. TeleTargetRx, our multi-channel inside sales engine, is built on best-in-class contact center technology. It is integrated with customer preferencing and campaign status data, enabling informed conversations that add value for HCPs and drive sales. Interactive dashboards provide insights into contact center activity and campaign objectives. Our systems and processes are flexible and we are able to make campaign adjustments within 24 hours.
Our multi-channel contact center is equipped with trained professionals, best-in-class call center technology with IVR, automatic call distribution, predictive dialer, and voice logging capabilities. We engage through inbound and outbound voice, video, chat, email, SMS, and IVR. We are dedicated to healthcare and PDMA, HIPAA, and HITECH compliant.
White Space Coverage
White Space Coverage Connecting Physicians, NP/PAs, Nurses, and Hygienists in General, Dental, and Veterinary Practices, Hospitals, and Pharmacies.
RxS Engage enhances brand connections with HCPs in white or gray spaces, and in geographically remote or hard/no see offices. We offer specialty coverage with experienced agents who know how to speak with physicians, mid-level providers, nurses, hospitals, pharmacists, and veterinarians.
NP/PA Detailing
Field Sales Support
Specialty Detailing
Veterinarian Detailing
With TeleTargetRx, our multi-channel inside sales engine, inside sales representatives have empowered with campaign-specific information that helps them resolve HCP issues in real-time:
HCP specialty conflicts
Outstanding AOC/AODs
Outstanding signature audits
Ability to respond with a sample request
Ability to respond with digital collateral
Ability to provide fulfillment of follow-up mail, savings cards, and patient educational materials.
Video Detailing
Virtual engagement with video enables longer and more value-added conversations.
Our inside sales solutions detail providers at a significantly lower cost than a field sales force. RxS Engage can typically cover more than five times the number of practices than a typical field rep. Programs can be deployed, ramped up or ramped down and modified rapidly.
RxS offers a solution for every phase of the product lifecycle and a comprehensive suite of reporting and interactive dashboards to provide insight into program performance and relationship health. Our programs produce quantifiable results and positive ROIs.
Telesampling
Telesampling services for Physician Offices, Dental Practices, Hospitals, and Veterinarians
The RxS Engage telesampling model is built around the Healthcare Provider, not the call center supervisor. Program reporting and interactive dashboards focus on lift and reach, not the number of calls dialed. Because RxS has been an innovator in the product sampling space with systems and processes dedicated to sampling, clients and inside sales reps are empowered with program insights and proactive solutions. We combine learning from sampling and contact history for behavioral insights.
Agents see the totality of the relationship from SRF to AOC, all order info in one place
Relationship Dashboards/not spreadsheets provide access to all levels of transactions – program, agent, HCP
Digital SRF generation platform
Integrated with direct to practitioner (DTP) sampling & literature fulfillment
Uniquely able to offer back-end processing of AOCs ensuring product sample fulfillment
Vitamin and medication awareness and sampling
Pharmacies and Hospitals
Whether you are preparing for a new product launch, need to deliver important product information or crisis communications– RxS Engage connects brands with their customers and strengthens relationships with retailers.
Contact Center Programs for Pharmacies
Our pharmacy engagement model can quickly educate and inform pharmacists. We keep pharmacists informed on your behalf, with product approvals, treatment options, new product capabilities, supply and stocking procedures, formulary notification and changes, patient savings offerings, and recalls. Our multi-channel pharmacy programs reach target audiences faster than traditional outreach and increase sales by improving product availability and promoting brand loyalty.
Pharmacy services include:
Product stock checks
Geo-targeting physicians and pharmacists with formulary messaging
Pull-through stocking (Independent Pharmacies)
Pre-launch or at-launch pharmacy educational programs
Crisis messaging (product recall, rename, NDC changes, etc.)
Pharmacy Helpline
Address compliance at the point of purchase
Managing inventory control and supply constraints
We help keep pharmacists informed using a cost-efficient channel
Contact Center Programs for Hospitals & Clinics
We develop and execute innovative, customized inbound and outbound marketing programs to reach key target audience with the right message through the right channels. We know how to navigate through the hospital system to get your messaging in front of the right contacts while capturing key data points, including contact names and information to enhance your target database for future needs.
Hospital services include:
Hospital/institutional sales and service
Virtual sales
Hospital pharmacy sales and marketing support
Field sales support and appointment setting
Patient Services
Understanding how to improve the patient journey is crucial in today’s marketplace. RxS Engage understands the importance of developing the right communication channels for the right patients and products to ensure your customers are treated with patience, warmth, courtesy, and empathy.
Patient outcomes improve when they adhere to their medication schedules and brands improve profitability by reducing the number of unfilled prescriptions. RxS Engage offers compliance and persistency programs that give patients control over their treatment while providing consistent connections between patients, caregivers, and healthcare providers. Patients and caregivers can receive educational messages, access to resources, and refill or treatment reminders through live calls.
Our engagement model includes scheduled live and interactive IVR calls, email, and SMS text messaging. Messaging is customized based on disease state to support patients and caregivers and encourage compliance with treatment regimens.
Patient Messaging:
White glove concierge support for patients and caregivers
Highly trained and experienced customer service support agents who know how to patiently handle patient and caregiver calls
Adherence and compliance
Refill Reminders (calls, email, and SMS text)
Disease state education
Nurse educators
100% HIPPA compliant
Health tips, including diet and exercise
Patient surveys
Access to brand and disease state resources
Customization and integration with other programs
Patient referral to a physician for treatment questions
Pharmacy locater
Salesforce Support
RxS Engage offers several salesforce support programs, designed to improve the efficiency of reps in the field and provide access for your customers while territories are uncovered. Our salesforce support offering includes:
Office profiling (pre-launch or for new territories)
Lead generation and appointment setting
Vacant territory coverage (customer service support for valuable customers in open territories)
Help desk support
Sample status support
CRM assistance
Contact Center Technology
The RxS Engage contact center is built on the foundation of our TeleTargetRx contact management system. TeleTargetRx combines client CRM data with information gathered from the client’s sampling and compliance network to empower RxS Engage agents to research and resolve customer issues in real-time. Our advanced AI and analytics refine targeting monthly to ensure we are reaching the right HCPs with personalized messaging at the right time.
Operational Metrics & Dashboards
PDMA Compliant Business Rules
Customer business rules
Responsive Program Design and Adaption
Our multi-channel contact center is equipped with best-in-class call center technology, IVR, automatic call distributor, predictive dialer, virtual agents, and voice logger capabilities. We are HIPAA, PDMA compliant
Advanced graphical IVR creator with text to speech and speech recognition functionality
Advanced routing and presentation of inbound and outbound voice calls; call back queue, emails, and chat
Ability to integrate with client or partner applications and databases
Skill-based routing, roaming agents, whisper coaching, call forwarding
Predictive, progressive, and preview modes of dialing, rules-based dialing
100% recording of all calls
Advanced AI and analytics
RxS is a Veeva Technology Partner
Life Sciences Campaign Dashboards
Campaign dashboards for Physician offices, Dental Practices, Hospitals and Veterinarians
RxS Engage manages campaigns from robust and interactive relationship dashboards -not spreadsheets. With our analytic tools, clients can drill down into campaign data for insights into the program, agent, hcp, patient, or constraint. Program success begins with performance mapping – a design session focused on call center and program performance (reach and lift) with the goal of collaborative review and adapting to new information. Dashboards are formally reviewed with the client monthly to ensure brand messaging is resonating with customers
Reporting provides insights into the customer/healthcare provider
Drill down into the entire relationship from calls, details, SRFs, AOCs, appointments, and pharmacy orders -all order info in one place
Combine learnings from operations and contact history for behavioral insights
24/7 access with real-time updates
